REFUNDS OR EXCHANGES
Thank you for choosing www.nakedsbamboo.com! We are committed to providing high-quality bamboo cutlery sets (paint-free) and want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to ensure that your shopping experience is pleasant.
- Return Policy
● Return Time: You have 30 days from the date you received the product to request a return.
● Product Condition: The returned product must be new, unused, and in its original packaging. All bonus items, labels, and instructions should be returned together.
● Return Request: Please contact our customer service team via email to let us know why you wish to return the product. We will provide a return authorization and relevant instructions. - Exchange Policy
● Exchange Request: If you need to exchange the product (such as the wrong size, wrong color, etc.), please communicate with us via email within 30 days of receiving the product and we will assist you in processing the exchange.
● Product Condition: The exchanged product must be in new condition, unused, and with the original packaging and all bonus items.
●Exchange costs: The postage costs of exchange are usually borne by the customer, except for special promotions. - Refund processing
●Refund method: Once we receive your returned product and confirm that it meets the return policy, we will process your refund within 5 business days. The refund will be returned to the method you originally paid.
●Refund instructions: Please note that shipping and handling fees are generally not refundable unless due to shipping errors or product defects. - Damaged and defective products
If the product you received is damaged or defective during transportation, please contact us within 48 hours of receiving the product. Please provide relevant photos and order information, and we will provide you with a solution, including return, exchange or refund. - Other instructions
●International orders: The return and exchange policy for international orders may be different from domestic orders. Please contact our customer service team for details.
●Changes in terms: We reserve the right to modify the return and exchange terms at any time. Any changes will be posted on this page, please check regularly for the latest information.
Thank you for choosing www.nakedsbamboo.com products. If you have any questions about our return and exchange policy or need further assistance, please feel free to contact us. We look forward to providing you with quality service and products!