FREQUENTLY ASKED QUESTIONS
Welcome to www.nakedsbamboo.com! To help you better understand our bamboo cutlery sets and related services, here are some frequently asked questions and their answers. If you have any other questions, please feel free to contact us.
- How do I place an order?
You can browse our website, select the bamboo cutlery sets you want, and add them to your shopping cart. Once you have made your selection, follow the on-screen instructions to check out and fill in the relevant information. Once your order is completed, you will receive a confirmation email. - What are the payment methods?
We accept a variety of payment methods, including credit cards, debit cards and other secure online payment methods. All payments are in Euros. - How long does it take to deliver the product?
Delivery times vary by location, please check our shipping information for specific delivery times. - How do I check the status of my order?
You can check the status of your order through the order tracking link provided in the order confirmation email. If you have any problems during the tracking process, please contact us via email. - How do I process returns and exchanges?
If you are not satisfied with your purchase, you may return or exchange your purchase within 30 days of receipt. Please ensure that the purchase is unused and in its original packaging. You may contact us at sweetshop@nakedsbamboo.com to let us know the reason and request a return authorization.
- Is there a warranty on the product?
Our bamboo cutlery sets are guaranteed to be of good quality under normal use. If the product you received has a manufacturing defect, please contact us immediately and provide photos so that we can correct it. - How can I keep my personal information safe?
We take your privacy very seriously and use secure encryption to protect your personal information. Our Privacy Policy details how we collect, use and protect your information. You can view our Privacy Policy on the website. - Do you ship internationally?
We currently only ship to Europe. If you have any questions about international orders, please contact us and we will do our best to help you. - Is the product customizable?
Currently, our bamboo cutlery sets are not customizable. We offer a variety of styles for you to choose from and hope that you can find the product that suits you. - How can I contact us?
If you have any additional questions or require further information, please contact us at:
●Email: sweetshop@nakedsbamboo.com
Thank you for visiting www.nakedsbamboo.com! We look forward to providing you with quality products and services